In the 15 days before the Spring Festival (January 10 to January 24), the railway sector, adhering to the people-oriented development concept, coordinated the utilization of new railway lines and trains capacity, operated more EMU trains, fully promoted HSR e-ticketing, fully implemented online waitlist ticketing function, further improved 12306 online ticketing capacity, continuously improved the services of conventional railway stations and trains, strengthened the organization and service of boarding-alighting, and ensured the smooth transportation before the Spring Festival. In this period, 168 million trips were made on the national railways, up 24.63 million (17.2%) compared with the same period last year, with an average of 11.20 million trips per day.
During the 25 days after the Spring Festival (January 25 to February 18), the railway sector resolutely implemented all the decisions and arrangements made by the CPC Central Committee and the State Council on the prevention and control of the epidemic. It acted upon orders and took prompt actions, took resolute, decisive and effective measures in epidemic prevention and control of stations and trains, urgently transported epidemic prevention and control personnel and supplies, actively cooperated with the local government on finding passengers in close contact with the patients, carefully protected the health of railway staff, and strengthened the transportation of supplies for the national economy and the people's livelihood to ensure the stability of the national economy. It effectively maintained the safe and smooth operation of the international logistics corridors such as CRE trains, actively promoted the resumption of key railway projects, and launched customized trains for migrant workers to help enterprises resume operation and production, fully supporting the battle of epidemic prevention and control. During this period, 42.48 million trips were made on the national railways, a decrease of 220 million (83.9%) year-on-year, with an average of 1.7 million trips per day.
To facilitate the epidemic prevention and control, from January 21 to February 18, the national railways have made the refunds for 118 million tickets free of charge, transported 7,747 epidemic prevention and control personnel and 7,289 batches (113,000 tons) of epidemic prevention and control supplies, coordinated on the tracking of more than 2,300 groups of passengers in close contact with the patients and handed over 631 passengers with fever after their alighting.